Terms of Service

1. The Service

My AI CCO is an AI-powered commercial operating platform that may assist with or autonomously perform commercial activities including market research, company and contact research, lead qualification, CRM maintenance, commercial planning, content creation, email preparation and sending, LinkedIn-related workflows, calling, meeting preparation, follow-up, campaign management, opportunity management, reporting and related commercial activities.

Features available to you may depend on your subscription, connected services, configuration and third-party platform permissions.

2. AI and autonomous operation

The Service uses artificial intelligence and automated software agents.

Depending on your settings, My AI CCO may:

• research and analyse information;
• create or update records;
• recommend commercial actions;
• prepare content and outreach;
• select recipients or channels;
• schedule or execute approved actions;
• send messages or initiate other supported external actions;
• continue working while you are away;
• adapt future recommendations based on recorded outcomes.

You control the level of autonomy through the controls made available in the Service.

Where the Service provides approval, pause, takeover, sending or governance controls, those controls form part of the operating instructions given to the Service.

3. Authorisation to act on connected accounts

By connecting an email account, social account, CRM, calendar, telephone service or other third-party service, you authorise My AI CCO to access and use that service within the permissions you grant and the configuration you select.

If you enable autonomous sending or execution, you authorise My AI CCO to perform supported actions on your behalf within those settings.

This authorisation includes, where enabled, preparing, scheduling and sending commercial communications and carrying out related follow-up actions.

You may change the relevant autonomy settings, pause activity or disconnect an integration at any time, subject to actions that have already been completed.

4. Your responsibility for commercial communications

You must use the Service lawfully.

You are responsible for ensuring that your organisation has an appropriate legal basis and commercial justification for communications made through your accounts, including where required under applicable privacy, electronic marketing, telecommunications and consumer-protection law.

You must not knowingly use the Service to contact individuals who have opted out, been suppressed or otherwise should not be contacted.

My AI CCO may provide technical controls relating to permissions, suppression, consent, approval and do-not-contact status. These controls support compliance but do not replace your organisation's legal responsibilities.

INSTRAT360 may block, pause or refuse an outbound action if the Service identifies a permission, suppression, governance, safety or platform-policy issue.

5. Approval and autonomous sending

My AI CCO supports different operating modes.

Depending on configuration, an action may:

• require individual approval;
• require batch approval;
• be prepared for manual sending;
• or be executed automatically.

When you enable an autonomous mode for a connected channel, you instruct and authorise My AI CCO to execute eligible outbound actions on your organisation's behalf without requiring separate approval for each individual action, subject to the Service's governance, permission, suppression, platform and sending controls.

Actions that the Service determines require additional authorisation may still be presented for approval.

You remain able to pause, stop or take over work using the controls provided by the Service.

6. Third-party platforms

My AI CCO may integrate with services provided by third parties, including email providers, social networks, CRM providers, telephony providers, calendar providers and other software services.

Your use of those services remains subject to the third party's own terms and policies.

Availability of individual integrations, permissions or automated actions may change if a third-party provider changes its API, policies, permissions or technical capabilities.

INSTRAT360 does not guarantee continued availability of functionality controlled by a third party.

You must not use My AI CCO to circumvent restrictions imposed by a third-party platform.

7. AI-generated information and content

AI-generated research, recommendations, classifications, drafts, summaries and other outputs may contain inaccuracies or incomplete information.

My AI CCO includes tools intended to improve quality, evidence and commercial relevance, but no AI system is error-free.

You should apply appropriate human judgement to commercially significant, legally significant or otherwise sensitive decisions.

INSTRAT360 does not guarantee that any particular recommendation, communication or campaign will produce meetings, opportunities, revenue or another commercial outcome.

8. Claims, evidence and generated outreach

The Service may use information supplied by you, information stored in your workspace, public information and information obtained through connected services when generating commercial content.

You must not intentionally provide false or misleading claims for use by the Service.

My AI CCO may prevent or flag use of claims that are unsupported, unapproved or insufficiently evidenced.

9. Customer data

You retain ownership of the business data, content and materials you provide to the Service.

You grant INSTRAT360 the rights necessary to host, process, analyse and use that information solely as required to provide, secure, maintain and improve the Service in accordance with our Privacy Policy and applicable agreements.

Where INSTRAT360 processes personal data on behalf of a customer, the parties' respective obligations may also be governed by a Data Processing Agreement.

10. Confidentiality

Each party must protect confidential information received from the other party and use it only for purposes connected with the Service, except where disclosure is required by law or expressly authorised.

11. Account security

You are responsible for maintaining appropriate control over your account, users, credentials and connected services.

You must promptly notify INSTRAT360 if you become aware of unauthorised access or misuse.

12. Acceptable use

You may not use the Service to:

• send unlawful, fraudulent or deliberately deceptive communications;
• harass or threaten individuals;
• intentionally circumvent opt-outs, suppression lists or legal restrictions;
• impersonate another person or organisation without authority;
• distribute malware or harmful software;
• gain unauthorised access to systems or information;
• violate applicable law or third-party platform rules;
• use the Service in a manner reasonably likely to damage the Service or other users.

INSTRAT360 may suspend functionality or accounts where necessary to address security, abuse, legal or platform-policy concerns.

13. Intellectual property

INSTRAT360 and its licensors retain all rights in the Service, software, platform, models, workflows, design, documentation and related technology.

Except for the rights expressly granted under these Terms, no intellectual-property rights are transferred to you.

You retain rights to your own content and data.

Subject to applicable third-party rights and law, you may use outputs generated for your organisation for your business purposes.

14. Fees and subscriptions

Paid use of the Service is subject to the prices, subscription terms or commercial agreement applicable to your account.

Usage-based services, AI consumption, telephony, third-party services or other chargeable features may incur additional fees where stated.

Unless otherwise agreed, applicable fees are exclusive of taxes.

15. Availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.

We may update, improve, replace or discontinue individual features where reasonably necessary for security, performance, legal, technical or product reasons.

16. Suspension and termination

You may stop using the Service or terminate your subscription in accordance with the applicable subscription or commercial agreement.

INSTRAT360 may suspend or terminate access where there is a material breach of these Terms, non-payment, abuse, security risk, legal requirement or serious violation of third-party platform rules.

Where reasonably possible, we will provide notice and an opportunity to remedy the issue.

17. Data export and deletion

The Service may provide functionality for exporting or deleting organisation data.

Following termination, data will be handled in accordance with our Privacy Policy, Data Processing Agreement where applicable, legal retention requirements and our standard retention processes.

18. Limitation of liability

To the maximum extent permitted by applicable law, INSTRAT360 is not liable for indirect, incidental, consequential or special losses, including loss of profit, business opportunity, goodwill or anticipated savings.

Except where liability cannot legally be limited, INSTRAT360's aggregate liability arising from the Service during any twelve-month period will not exceed the fees paid by the affected customer to INSTRAT360 for the Service during that twelve-month period.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

19. No guarantee of commercial outcomes

My AI CCO is a commercial operating and decision-support system.

Commercial performance depends on numerous factors outside INSTRAT360's control, including the customer's offer, market, pricing, brand, data, audience, timing, competition and sales execution.

We therefore do not guarantee a particular number of responses, meetings, opportunities, customers or revenue.

20. Changes to these Terms

We may update these Terms from time to time.

Where a change is materially relevant to existing users, we will provide reasonable notice or request renewed acceptance where appropriate.

The applicable version and effective date will be made available through the Service.

21. Governing law

These Terms are governed by Danish law, excluding conflict-of-law rules.

Any dispute that cannot be resolved amicably will be subject to the competent courts of Denmark, unless mandatory law requires otherwise.

22. Contact

Questions regarding these Terms may be sent to:

Instrat Technology ApS / INSTRAT360

Copenhagen, Denmark

Email: ale@instrat360.com